Return & Refund Guide

Whilst we make every effort to ensure that all goods are in good condition when they leave our premises and are packed in a manner suitable for their transportation to you, there unfortunately may be circumstances when they do not meet the expected standard.

The following details are refund policy and requirements:

Other than faulty goods all non-consumable goods may be returned for refund within seven days from the date of delivery and in good condition.

Consumable goods may not be returned unless faulty. If faulty the goods must be (whenever possible) returned to the Company.

You MUST quote the invoice number on all correspondence.

A non-refundable delivery charge applies unless goods are faulty when this may be refunded.

Return of Customised Products

Those items, which are customised, including any product configurations, images, personalisation, text inscriptions, or designs such as engravings, monograms, embroidery or embossing and or printing:

You must notify us within 10 days of receipt.

If the item contains personal configuration, inscription, text, images, or design on these products, then Junglesale will not be obliged to accept returns or exchanges unless the products sent by Junglesale are damaged or has defective work.

If there is a misspelling or error in the configuration, inscription, text, images or design due to a mistake by Junglesale staff then you are protected by Junglesale Return Policy.

All product packaging, such as boxes, must be returned with the item as it was sent.

Refund

It all depends on you; how fast you send us your returns. Normally it takes 10 – 14 working days of returning your order. After we receive and process your return; it may take 5 – 7 working days for your refund to display on your payment card statement.

For more information please read our "Terms and Conditions."

You have reached the end of the page.